Exchange Policy

Refunds and Replacements
If your product is damaged, the wrong item has been shipped to you, does not meet your expectations or just changed your mind, you can choose to replace only.
Please contact us by email or WhatsApp within 7 days from the date of order received: iqrab.pk@gmail.com Please call +92-309-9479999 to find out your name, order number and the reason for applying for a replacement.
Below, we describe the different situations where replacements apply.

Damaged Parcels
If you receive a damaged package, please accept our apologies. We pack our products as safely as possible, but sometimes continue to be damaged during delivery. In this case, we may provide you with a replacement.
If you like to change, please let us know. We will send it to you for free on the next working day..

Wrong Item(s)
In rare cases, customers may receive incorrect items. We are sorry that this has already happened to them. We will be happy to replace your item and pay for mail or return courier fee tags.
Please refer to the instructions below to learn how to replace your order.

Items not as described
We are confident in the quality of the product and the accuracy of its description. If you think that the received item does not meet the expectations you described on the website, we will be happy to replace your item.
Please refer to the instructions below to learn how to replace your order.

You’ve changed your mind
If you request a exchange because you changed your mind, you must pay the cost of returning the product to us (if the product has been shipped).

Products on Clearance sale cannot be exchanged or Return.



Returning your items

If you request a exchange because you changed your mind, you must pay the cost of returning the product to us (if the product has been shipped).
All returns must be sent here:

IQRA.B
Area Salman Park, Chungi Amer Sidhu, 17-km Ferozepur Road
Lahore 54760, Punjab
Pakistan

We will exchange you in full within 07 working days after receipt.
As a consumer, you have legal rights to defective products or products that do not match the description. These legal rights are not affected by your right to return and refund in this or any other terms and conditions. You can get advice on your legal rights at the Citizens Advice Office or your local trade standards office.
Please also see our Delivery Information, Terms & Conditions and Privacy Policy.